Exchange Policy

Damaged or Incorrect Items

If your item is damaged during delivery or you received the wrong item, we’re here to help with a one-to-one exchange. The replacement can be a different product if preferred.

What to do:

• Please contact us within 3 working days of receiving your order. We’ll guide you through the return process.

• Returns must be shipped within 7 working days from the date you received the item.

• We will send out the replacement within 7 working days of receiving your return.

• You can also visit our physical store at Bras Basah Complex #04-41, S180231 to make the exchange in person.

Shipping Costs:

• Return shipping costs will be covered by Wheniwasfour.

• Shipping of the exchanged item will also be borne by Wheniwasfour.

Price Difference:

• If the replacement item is of a lower value, the price difference will not be refunded.

• If it’s of a higher value, the balance will need to be paid before we ship the new item.

Change of Mind – Exchange Policy

If you’ve received your order and would like to exchange it for a different product, here are our guidelines:

For Online Orders:

• One-time exchange only.
  Please contact us within 3 working days of receiving your order. We’ll advise you on how to proceed with the return.

• Return timeframe:
  Items must be shipped back within 7 working days of receiving your order.
  The replacement item will be sent within 7 working days of receiving your return.

• Shipping costs:
  All shipping costs for both return and exchange are to be borne by the customer.

• Price difference:

  • If the new item is of lower value, there will be no refund of the balance.

  • If it’s of higher value, the price difference must be paid before the new item is shipped.

• Non-exchangeable items:

  • Customised/print-on-demand products

  • Jewellery and face masks (for hygiene reasons)

• Condition of products:
  All items must be in their original condition and packaging.
  We reserve the right to assess the condition before processing the exchange.

• Important:
  You must notify us before sending back your return so we can expect your package.
  Unauthorised returns will be refused.
  We do not offer refunds for items damaged during delivery — please refer to our damage/incorrect item policy instead.

 

For In-Store Purchases:

• Exchanges must be made in person at our Bras Basah Complex store (#04-41, S180231)

• Please bring along the receipt.

• Exchange must be done within 7 days of purchase.

• Items must be in original condition and packaging.
  We reserve the right to assess the condition before approving the exchange.