FAQS

Do you ship worldwide?

Yes, we do.
We ship wheniwasfour goods internationally from Singapore via Qxpress or SingPost. Rest assured—we’ll do our best to get your items to you as quickly as possible.

How much is the shipping cost?

Shipping cost varies by destination and weight.
You'll be able to see the final cost at checkout after entering your shipping details.

Within Singapore:

  • $3.90 Registered Mail

  • Free local shipping for orders $49.90 and above

  • Free self-collection available at our shop:
    Bras Basah Complex #04-41, Singapore 180231

International Shipping:

  • Shipping starts from SGD 8, depending on weight (e.g., a necklace or tote bag)

  • Final rates will be calculated at checkout

  • Note: We recommend registered mailing for all orders as we are not liable for lost packages sent via non-registered mail.

How long does shipping take?

Local (Singapore):

  • Order processing: 2–3 working days

  • Delivery: 3–5 working days

  • Total estimated time: 7–8 working days

Self-collection:

  • Order processing: 2–3 working days

  • We’ll notify you via email once your order is ready for collection

International Orders:

  • Estimated delivery: 7–21 working days (depending on country and customs clearance)

  • For urgent or alternative delivery options, please contact us

How do I pay for my order?

Prices are in Singapore Dollars (SGD). We accept:

  • Credit Cards (Visa, MasterCard)

  • PayPal

  • For Singapore customers: Bank Transfer / PayLah! / PayNow

For local bank transfers / PayLah! / PayNow:
Please complete payment within 24 hours and email us:

  • Your name / IB nick

  • Screenshot of your payment

  • Order number

  • Transaction reference number

  • Amount and date of payment

Note: We reserve the right to release the item if payment is not received within 24 hours.

What happens after I place an order?

Once your order is placed:

  • We’ll start processing immediately (if items are in stock)

  • Orders are packed within 2–3 working days before mailing out

For made-to-order/custom products:
Please allow 5-7 working days for production. We’ll notify you once it is shipped.

Can I track my order?

Yes.
Once your order is shipped, you’ll receive:

  • A tracking number (for registered mail)

  • A link to track your parcel

Can I cancel or get a refund?

We do not accept cancellations or offer refunds once orders are placed.
We appreciate your understanding.

What’s your return and exchange policy?

You can read our full Return & Exchange Policy here.

Are Wheniwasfour products available in physical stores?

Yes.
Visit us at:
Bras Basah Complex #04-41, Singapore 180231