FAQ

Do you ship worldwide? 

Yes! We do ship wheniwasfour goods worldwide from Singapore, using Qxpress or SingPost. Please be assured that we will do our best to get your goods to you the soonest as we can. 

How much would the shipping cost be?

Shipping cost varies, you would be able to check the costs after entering all your details at the checkout page. Thereafter, you will see the shipping rates for your shipping destination.

Singapore
For normal mail, it will be a flat rate of $1.50. Only items below purchase value of $15 will be available for normal mail. For registered courier delivery, a top-up amount of $3.90 is required. There will be no tracking number provided for normal mail. We are also not able to advise the status of the mail. 

Free self-collection at our shop at our Bras Basah Complex is available too. 

International Shipping
We will calculate your shipping fee by weight. For your reference, our shipping rate will start from minimum SGD 8. This rate is for products such as a necklace or a tote bag.

*Wheniwasfour will not be responsible for items lost during the shipping process, hence registered mailing will be a preferred choice.

How long would the shipping be?

For local mail: 
Preparation of order 2-3 working days. Delivery: 3 to 5 working days. (About 7-8 working days in total to reach you.)

For self-collection:
Preparation of order 2-3 working days. When your order is ready, we will drop you an email to notify you. 

For international shipping: 7 to 21 working days, depending on country of destination and custom clearance.

Delivery time varies from country to country and cannot be guaranteed due to unforeseen delays that might occur. If you want alternative shipping options, please contact us.

How do I pay for my order?

Prices on our website are in Singapore Dollar (SGD). We accept credit card payments from Visa, MasterCard and PayPal, as well as bank transfer/paylah/paynow (Singapore only). 

For bank transfer/paylah/paynow: Please make payment within 24 hours and email us your name / IB nick, order number, transaction reference number, payment amount and date of payment. We reserved the rights to release your ordered items if we do not receive your payment within 24 hours after you've ordered.

What's next, after placing my order?

We will proceed to process your order immediately as long as the goods are in stock. The goods will be packed carefully within 2-3 working days before mailing out.

Do take note that some goods are made-to-order / custom-made, so please allow us around one to two weeks to make your order(s) and we will notify you once we mail out your order as soon as we can. :)

Can I track my order?

Yup, as soon as the goods are shipped, we will email you the tracking number if any and also the link to key in your tracking number to view the status of your parcel (for registered mail option).

What is your cancellation/refund policy?

Cancellation of orders is not accepted once orders are placed. We are not able to provide any refunds too. Sorry for any inconvenience caused.

What are the return and exchange policy?

You can read more about our return and exchange policy here.

Are Wheniwasfour products available in physical stores?

Yes! You can check us out here.